Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
While requesting your return, you can choose between a refund or an exchange.
Please use the Email return@holderbarcelona to indicate your return wishes.
In case of an exchange, please indicate the size, color, and model.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 10 working days if you still have not received your refund in 10 working days yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Carrer del Dr. Trueta 58-60/APDO/Mailbox 64013 Holder Barcelona Fashion S.L, ( Zip code) 08005. Barcelona Spain.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service
For more questions mail at firstname.lastname@example.org